Legal
These Terms govern your access to and use of CompliScan — the platform where Clients certify vendors, Vendors get certified, and compliance funds itself.
Welcome to CompliScan. Please read these Terms of Use carefully — they are a binding agreement, and by using the Service you accept them. They cover how the platform works, the responsibilities of Clients and Vendors, Certification Fees and the Rewards program, and the legal terms that apply.
These Terms of Use ("Terms") form a binding agreement between you and CompliScan ("CompliScan," "we," "us," or "our") and govern your access to and use of the CompliScan websites, applications, and services (together, the "Service"). By accessing or using the Service, creating an account, or paying for a certification, you agree to be bound by these Terms.
If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization. If you do not agree to these Terms, do not use the Service.
CompliScan is a vendor risk-management and certification platform. Clients configure the requirements and grading rules their Vendors must satisfy and set the price of each requirement. Vendors onboard, submit documents and complete forms, and pay a Certification Fee. The Service collects, reads, grades, tracks, and renews relevant documents, issues verifiable certificates, and credits Rewards to the Client.
The Service includes automated document processing and rule-based grading intended to assist — not replace — human judgment. We may add, modify, suspend, or discontinue features at any time. We are not a party to any agreement between a Client and a Vendor.
You must be at least 18 years old and capable of forming a binding contract to use the Service. You agree to provide accurate, current, and complete information and to keep it up to date.
You are responsible for safeguarding your account credentials and for all activity that occurs under your account, including the actions of users to whom you grant access through roles and permissions. Notify us promptly at legal@compliscan.com if you suspect unauthorized use.
As a Client, you are solely responsible for the requirements, grading rules, and pricing you configure, and for ensuring they are lawful, accurate, and appropriate for your program and industry. You determine which Vendors to invite — whether by individual invitation, bulk import, or a shared onboarding link — and you are responsible for your decision to require certification (and payment of the Certification Fee by your Vendors) as a condition of doing business with them, and for your communications with your Vendors.
You retain final authority over every compliance, approval, waiver, and risk decision. CompliScan's automation and review assist you but do not make your risk decisions for you, and you remain responsible for your own regulatory, contractual, and legal obligations and for how you rely on the Service's output.
As a Vendor, you represent that the documents and information you submit are accurate, current, and that you have the right to submit them and that they do not infringe or violate the rights of any third party. You are responsible for paying the applicable Certification Fee.
Certification is conditioned on meeting the relevant Client's requirements as graded through the Service. Payment of a Certification Fee does not guarantee certification, and a certification may be revoked if information is found to be inaccurate, expired, or non-compliant.
Vendors pay Certification Fees to complete certification. A Certification Fee equals a fixed base fee plus the per-requirement fees set by the applicable Client. Clients are not charged a software, seat, or setup fee for standard use of the Service; the Service is funded by Vendor Certification Fees.
Payments are processed by third-party payment processors, and your use of those services is subject to their terms. Except where required by law or expressly stated otherwise, Certification Fees are non-refundable once a certification has been submitted for review. You are responsible for any applicable taxes other than taxes on CompliScan's net income.
When a Vendor pays a Certification Fee, the associated Client earns Rewards in the form of Points. Points accrue as a percentage of the base fee, a percentage of each requirement's floor price, and a larger percentage of any amount priced above the floor, as described in the Service. For redemption purposes, one Point is valued at one U.S. dollar (1 Point = $1).
Any reward amounts, rates, or projections shown in the Service — including figures generated by our rewards calculator and the maximum per-vendor estimates on our website — are illustrations only and are not guaranteed. Actual Rewards depend on the requirements and pricing you configure and on Vendors completing payment, and a Client earns Rewards only as its Vendors actually pay.
Points may be redeemed for cash or for gift cards from participating brands, subject to availability and program rules. Points have no cash value except as realized through redemption in accordance with the program, are not transferable, and may expire as disclosed in the Service. We may modify, suspend, or discontinue the Rewards program, and we may withhold, reverse, or void Points associated with refunds, chargebacks, fraud, or abuse. Recipients are responsible for any taxes arising from Rewards.
Certificates issued through the Service reflect a Vendor's status against a Client's requirements and are verified live at the time of viewing via the associated verification URL or QR code. A certificate is not an endorsement, guarantee, insurance policy, or warranty of a Vendor's performance, and does not guarantee ongoing compliance.
The Service may track expiration dates and send renewal reminders as a convenience, but Clients and Vendors remain responsible for maintaining current documents and certifications. You should independently verify a certificate's status at the time you rely on it, and CompliScan is not liable for decisions made in reliance on a certificate.
You agree not to:
If we make an API, API keys, or webhooks available to you, you are responsible for keeping your live and test API keys confidential and for all activity that occurs under them. You agree to use the API only as documented, to stay within published rate limits and usage restrictions, and not to use it to circumvent fees or access controls.
Webhook deliveries — for example certification, document, waiver, and reward events — are provided to support your integrations, and you are responsible for verifying their signatures and securing your endpoints. We may modify, rate-limit, deprecate, or discontinue API endpoints, webhook events, or keys, and we are not responsible for losses arising from your integrations or from changes to them.
You retain ownership of the Content you submit. You grant CompliScan a worldwide, non-exclusive license to host, store, process, reproduce, and display your Content as necessary to operate and provide the Service, including reading and structuring documents and grading them against configured rules.
The Service, including its software, design, text, and trademarks, is owned by CompliScan or its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-transferable license to use the Service in accordance with these Terms. If you submit feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.
The Service uses automated extraction and rule-based grading that may contain errors or omissions. Human review tools are available, and reviewer decisions take precedence over automated values. You are responsible for verifying any output before relying on it.
CompliScan does not provide legal, insurance, tax, accounting, or other professional advice, and the Service is a tool rather than a substitute for professional judgment or counsel.
The Service integrates with third-party providers, including payment processors and document and identity services. We are not responsible for third-party services, and your use of them may be subject to their separate terms and policies.
Our collection and use of personal information is described in our Privacy Policy. We use commercially reasonable safeguards to protect data but cannot guarantee absolute security.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or secure, that automated grading or document extraction will be accurate or complete, or that use of the Service will satisfy any particular legal, regulatory, or contractual requirement.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CompliScan AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CompliScan IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You agree to indemnify and hold harmless CompliScan and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your Content, your use of the Service, your violation of these Terms or applicable law, or — for Clients — your requirements, pricing, and compliance and risk decisions.
These Terms apply while you use the Service. We may suspend or terminate your access at any time if you breach these Terms, create risk or legal exposure, or for any other reason in our reasonable discretion. You may stop using the Service at any time.
Upon termination, your right to use the Service ceases. Provisions that by their nature should survive — including fees owed, intellectual-property terms, disclaimers, limitations of liability, and indemnities — will survive termination.
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as posting a notice in the Service or updating the "Last updated" date below. Changes are effective when posted, and your continued use of the Service after that constitutes acceptance.
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at legal@compliscan.com.
Any dispute not resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and you consent to personal jurisdiction there, except where applicable law provides otherwise.
These Terms, together with any policies referenced here, are the entire agreement between you and CompliScan regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.
Questions about these Terms? Contact us at legal@compliscan.com.
By using CompliScan you acknowledge that you have read, understood, and agree to these Terms of Use.
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